Surveys and Competitions

From time to time we may invite you to take part in a survey or competition. Participation in these is completely voluntary and you have a choice whether or not to disclose your information. Any information submitted will be stored in our database and we use the contact information provided to notify winners.

Customer Care Queries

If you contact us by phone or email we may log the call and keep a record of the details you have provided to us and the correspondence. This is primarily to help us contact you with answers to your queries.

Social Buttons

If you take the opportunity to share content from our site with your friends through our social buttons, you should be aware that these sites are likely to be collecting information about what you are doing. We suggest that you check these third party websites for more information about their policies to see exactly how they use your information and to find out how to opt out or delete this information.

Email Tracking

We don't add any tracking into our order emails, i.e. order placed, order dispatched, refunds processed. However, we do add tracking to our customer emails, i.e. news and offers, so that we can monitor whether or not you like what we are sending you and so that we can keep improving our content.

Marketing Communication

Abbey Mill uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you with our latest offers.

You have the right to opt out of receiving Marketing Communications at any time, by:
Making use of the simple “unsubscribe” link in emails; and/or

  • Contacting Abbey Mill via the contact channels

Use of Our Services by Children

We do not knowingly promote our goods and services to children and therefore take all due care to only process personal data belonging to adults.

Our website is not intended for the use of children. We ask that children do not provide personal information through our website. If we become aware that we have collected personal information from a child, then we will delete that information from our records.

Customer Rights

As from the 25th of May 2018, the EU General Data Protection Regulation replaces the Data Protection Act 1998. This gives new rights in relation to the privacy of your personal information.
In the case of any request involving one of these rights, Abbey Mill will respond to your request timely and at most within one month of receipt of your request. We are permitted to extend this time period by up to two months if the request is particularly complex.